FAQ

How do I measure my dog’s neck?

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What is a detection lead?

A detection lead is a narrow (12mm) BioThane® lead without a handle. These leads tend to be used primarily in scenting training and can be of any lengths (usually around 3m for indoor scenting or around 8m for outdoor tracking)

How long will my order take?

For custom designs, paracord and leather items, I will advise you at the time of ordering when you can expect your item(s)

Standard BioThane® leads and collars will be dispatched within 3 days of ordering subject to stock levels. Should your order be delayed for any reason, I will advise this on receipt of your order with the option for you to request a refund.

What is your returns policy?

Any custom made orders are non-returnable unless they are faulty. So please make sure you get the measurement correct. I can alter collars that don’t fit, but this is subject to an alteration charge and P&P.

Standard BioThane® leads and collars can be returned within 2 weeks for any reason, up to a year if they are faulty. You will pay postage for any returns, unless the item is faulty.